As the hospitality industry prepares to welcome its patrons back after the COVID 19 situation recedes, a ‘new normal’ is introduced encouraging social distancing and taking contactless technology from Devouring to a center stage.
The coronavirus pandemic has managed to confine a large number of people to the safety of their homes, crippling the thriving business of all hotels across the country. When the worst of this situation passes, life will return to normalcy but skepticism about the safety of travel and stay will dictate the pace at which business returns to pre-lockdown levels. The fear of infection will impact people’s decision to step out of homes.
Deepak Nathani, Managing Director, Devouring, who is also the former COO and Co-founder of Cybage Software, explains “The hospitality industry is suddenly grappling with the unprecedented impact of COVID 19. There is a need for a completely new approach to regain the confidence of guests. A spark from Devouring, a suite of touchless ordering solutions is a perfect solution and the true need of the hour”
Devouring is a well-established technology provider for the F&B space and has a proven solution that fits perfectly for the changed business scenario for the hospitality sector. Devouring has been prevalent among leading restaurants for some time now thanks to their suite of touchless services. Their expertise lies in supplementing the restaurant business with end-to-end automation. They are the only player in India who provide self-ordering kiosks, sushi trains, and robot carts which deliver food to the table without a waiter. Why is that relevant? Because it is touchless and it forms the crux of the solution they are proposing to hotel owners – the Devouring Spark In-room
Sivanandan Chettiyar, Founder and CEO, Devouring, says “We have relentlessly tried to focus on innovation and enabling restaurateurs to save costs and stay ahead of their competition by adopting the technology. We introduced QR code technology to the international market more than a year ago and have many implementations in India and South-East Asia. We are associated with acclaimed international brands like Sushi Express to automate staff-less, contactless, and to the table delivery systems”.
He further adds “Devouring has now started onboarding international hotel brands to provide a contactless experience for both in-room services and dining at hotel restaurants.”
Devouring Spark is a QR code-based digital solution that offers a suite of touchless ordering solutions. Devouring has taken its experience in serving F&B space and modeled its offering to the needs of the hotel industry while also adhering to social distancing norms. A single QR code opens the doors to a variety of services including digital menu, digital ordering, payment, real-time feedback, and loyalty points; all at the convenience of your phone’s screen. Tasks that would have otherwise required a call or visit the front desk can be managed from your mobile. That includes room service, cab booking, and even spa appointments. It effectively plays the role of a virtual concierge who is always there at your beck and call without delay. With this technology at your fingertips, human contact is significantly reduced and it gives the user the space to schedule their needs as per their convenience while also maintaining social distancing.
Devouring Spark is fully capable of enabling a guest to check into a hotel and leave its premises after their stay without having to speak to or come into contact with any of the hotel staff. As mentioned previously, it is going to be a while before things return to normal but it is certainly possible for the hotel industry to revive its fortunes by adopting this ‘new normal’ that Devourin contactless technology offers.
One advantage that Devourin Spark holds over its competition is that it has been providing touchless solutions since long even before the pandemic. So, the framework of their solution has already been tried-and-tested with good results and now it has been adapted to the hotel industry. Unlike similar service providers in today’s market, Devourin Spark does not claim a commission per use. Independent hotels or chains can purchase a license to use the service which certainly appears to be hassle-free when compared to the commission system.
Consumers will be pleased to know that this proposed solution does not involve a pesky app and is completely dependent on a QR code scanner that redirects to the Devourin contactless technology. Travel post lockdown is not going to be easy and of all the solutions proposed to make it easier for travellers and business owners alike, Devourin Spark seems most feasible.